When you register and use the rm34 platform, we collect several categories of information to ensure our services run smoothly and securely. The following are the types of information we may collect:
Full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account.
Device type, operating system, phone model, browser version, IP address, and language settings. This data helps us optimise the platform for your device.
Transaction details in Malaysian Ringgit (MYR), including the payment method used (DuitNow, FPX, GrabPay), amount, and transaction time. Full card numbers are not stored in our system.
Activity records such as games played, bets placed, pages visited, session duration, and transaction history. This data is used for internal analytics and service improvement.
Rm34 uses the information collected solely for legitimate purposes directly related to providing our services to you. We do not sell or transfer users' personal information to any third party for marketing purposes without your consent.
The primary purposes for which your information is used are as follows:
- Creating, verifying, and managing user accounts;
- Processing MYR deposits and withdrawals securely;
- Identifying and preventing fraud, money laundering, and account abuse;
- Providing effective customer support when you reach out to us;
- Sending important notifications related to your account, security, or changes to our services;
- Fulfilling legal and regulatory compliance obligations applicable in Malaysia;
- Analysing usage patterns to improve the overall platform experience.
The rm34 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function correctly, including maintaining your login session while browsing. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform — which pages are visited most and where users run into issues. All data is collected anonymously.
- Functional Cookies: Saving your preferences such as display language and interface settings so you don't have to reconfigure them on every visit.
You can control or delete cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the rm34 platform.
Data Storage Security
Rm34 stores all user information on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised personnel who have completed information security training. User passwords are stored in hashed form using a one-way hashing algorithm — we do not store passwords in plain text.
Your data is retained for as long as your account remains active or as required for legal purposes. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Third-Party Sharing
Rm34 may share limited user information with third parties only in the following circumstances:
- Approved payment providers for processing your MYR transactions — they are bound by strict confidentiality agreements;
- Malaysian government authorities where required by law, court order, or official investigation;
- Technical service providers (hosting, analytics) that support platform operations — they are not permitted to use your data for any other purpose.
Rm34 does not sell, rent, or disclose users' personal information to any advertisers or third parties unrelated to platform operations.
As an rm34 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Contact our support team to submit a data access request.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction through your account settings or via rm34 customer support.
You may request the deletion of your account and personal data. Such requests will be processed subject to applicable legal record-keeping requirements.
Privacy Policy Updates
Rm34 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or email. Your continued use of the rm34 platform after any policy changes will be considered acceptance of the revised policy.
For any enquiries, complaints, or requests related to your data privacy, please contact the rm34 support team at: [email protected]. You may also refer to the rm34 FAQ for answers to common questions about privacy and account security.
Your Privacy Protected, Platform Ready for You
We are committed to keeping your data secure. Create an rm34 account with confidence, or log in to continue your session. For any questions, our support team is always available to help.